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Privacy Policy

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1. Introduction

Staple Hill MOT Centre Ltd (“we”, “us”, “our”) is committed to protecting your privacy under UK GDPR. This policy explains how we collect, use, store and share your personal data when you visit our website or contact us.
 

2. Data Controller

Staple Hill MOT Centre Ltd (Company No. 08184035)
Registered & Trading Address: 72–74 Broad Street, Staple Hill, Bristol, BS16 5NL
Phone: 0117 956 4848 · Email: staplehillmotoring@yahoo.co.uk
 

3. Data Collected

  • Contact form submissions: name, email, phone number, car registration, enquiry details

  • Communications: information shared during phone, email, or in-person contact

  • Website analytics: IP address, browser/device type, pages viewed, session duration, via cookies

  • Cookies: essential cookies for functionality and anonymised performance cookies; no advertising or profiling cookies are used
     

4. How We Use Your Data

Your data is used to:

  • Provide MOT testing, car servicing, tyres, diagnostics, welding, brakes, clutch replacements, air conditioning services

  • Schedule appointments, provide quotes, and maintain communications

  • Improve our website via anonymised analytics

  • Fulfil financial and legal obligations (e.g. record-keeping, auditing)
     

5. Legal Basis for Processing

  • Contractual necessity: for booking and providing services

  • Legitimate interests: to operate and enhance our business and website

  • Consent: where you opt-in for marketing or follow-up communications

  • Legal obligation: for financial and regulatory record retention

6. Data Sharing

We do not sell or rent your data. We may share it with:

  • Service providers: such as website hosting or email systems, acting as data processors

  • Regulatory or legal authorities, if required by law

7. Cookies & Tracking

We use:

  • Essential cookies for core site functionality (forms, navigation)

  • Performance cookies (e.g. Google Analytics) for anonymised site usage data
    No advertising or profiling cookies are deployed
     

8. Data Retention

  • Enquiries and service records: retained for up to 7 years for business/accounting compliance

  • Usage and analytics data: session logs are deleted after 24 months; aggregated analytics may be retained

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to our processing

  • Withdraw any consent

  • Seek portability of your data
    Please contact us via email or phone to exercise any rights. Complaints can be lodged with the ICO.

10. Security

We use SSL encryption, secure servers, and controlled access protocols. While no system offers 100% security, we follow best practice standards.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Changes to This Policy

We may update this Privacy Policy over time. The “Effective Date” will reflect any changes. Continued use of our website implies acceptance of those updates.

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